IT staffing ratios benchmarks should be checked each year against your own IT staffing ratios to be sure you still match up with current IT staffing trends. As important as it is to check industry specific IT staffing ratios benchmarks, you should also consider the cross-industry benchmarks because your industry may be lagging overall trends.
This is especially important if you have made more progress on virtualization than your peers, but maybe have not yet rightsized your IT staffing ratios to reflect the efficiency gains that virtualization brings. It is also important if you have been moving more applications to cloud services than the average organization in your industry, but have not yet adjusted your IT staffing ratios.
Here is one set of cross-industry IT staffing ratios benchmarks you can use as a one checkpoint against your own IT staffing ratios.
IT Staffing Ratios Benchmarks
|IT Management Group||11.6%|
|IT Managers and Executives||Personnel whose primary job function is to manage others. Front line “working managers” are counted under the function that they manage. Includes roles for vendor management, IT finance, procurement, and other IT administrative functions.||7.1%|
|Project Managers||Personnel who are part of a formal project management office or whose primary job function is project management. Does not include staff who do project management in addition to their primary job.||4.5%|
|Business Analysts||Personnel who work directly with business functions to gather requirements, define or design business processes, serve as business-IT liaisons, and ensure that business applications are effectively utilized by the organization.||7.6%|
|Application Dev/Maint, and Analysts||These roles include most of the application development staff not specified elsewhere who develop new applications and maintain existing systems. Includes application architects, programmers, and systems analysts.||20.3%|
|Web/E-Commerce Staff||Web designers, admins, developers, and other individuals who support public web and intranet sites. Includes those dedicated to e-commerce activities, such as EDI specialists.||2.7%|
|Data Architects, Analysts, and Business Intelligence||These positions design, develop, architect, and model data schema and databases for the organization including designing data warehouse, business intelligence and reporting systems.||3.0%|
|Quality Assurance and Testing||Individuals who are part of a dedicated QA or testing function. Does not include staff who do testing as part of their primary job.||1.9%|
|Database Administrators||Support personnel who are responsible for maintaining, updating, modifying, and backing up database management systems.||3.4%|
|Systems Admins, Programmers, Engineers||Staff who administer servers and storage systems, operating systems and the data center environment.||9.3%|
|Computer Operators and Production Control||Staff supporting daily production operations such as console operators, job schedulers, and production control.||2.8%|
|Network, Telecom, and Messaging System Support||All data and voice network admin, engineering, architect, and support roles including those who manage email, messaging, and other communications services.||7.3%|
|Security Professionals||Individuals whose primary responsibility is security administration. It does not include staff who have security-related duties as part of their job.||2.0%|
|User Services Group||18.1%|
|Help Desk||Staff who provide initial support to end users for incidents and requests typically by phone, email, or other methods most often considered Level 1 support.||8.0%|
|Desktop Support||Staff who install, configure, and maintain the O/S and applications on end user computing devices including troubleshooting and repairing connectivity issues, migrating user data, installing peripherals, and responding to user problems as Level 2 support.||9.1%|
|Training, Documentation, and IT Process/Standards||Staff who develop or maintain documentation and provide training, whether for end users or IT staff. Includes those assigned to administer internal IT processes, standards, guidelines, and process improvement programs.||1.0%|
|Other Positions||Personnel who do not fit into the categories. Includes roles non-traditional IT roles such as records management, call center, or audio visual services.||10%|
|Contract Workers||IT staff resources augmented by contract workers across all IT roles. NOTE: This is already reflected in the 100% staffing total.||4.0%|