Category Archives: IT Performance Management

Strategies and methods for managing and improving IT performance are covered. Dashboards, metrics, KPIs, benchmarks, and best practices are included with examples and templates for all aspect of IT management and operations.

IT Scorecard Shows Green While Customers Are Seeing Red

Does your IT scorecard show nothing but green while your customers are seeing red? Take a minute before you answer. Is it possible your IT scorecard is committing the classic IT sin? That is, publishing an IT scorecard that your customers don’t accept or … Continue reading

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Enough with the IT Cowboys, Firefighters and Heroes

When will we decide as a profession that we have had enough of the IT cowboys, firefighters and heroes? Isn’t it time for the sheriff to run every last IT cowboy out of town with orders to never show their face around … Continue reading

Posted in IT Governance, IT Performance Management | Tagged , | 5 Comments

Law of Diminishing Returns in IT

The law of diminishing returns may be one of the most important ‘laws’ for CIO’s to understand and apply in nearly every decision making situation. CIO’s often use a number of shorthand adaptations of the law of diminishing returns such as … Continue reading

Posted in IT Financial Management, IT Performance Management | 3 Comments

Big Data or Big Problems

Before you start planning for your big data requirements and asking for a big data budget, make sure what you think is big data isn’t really just big problems. That’s my best advise from a more enlightened perspective on how … Continue reading

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Capacity Planning Maturity Pipe Dream

Capacity planning maturity seems like it must be a pipe dream for the majority of IT departments. Unlike other process maturity questions, when it comes to capacity planning process maturity, I am wondering if thinking in terms of levels even … Continue reading

Posted in CIO Job, IT Financial Management, IT Performance Management | Tagged , , , , | 1 Comment

IT Budget Benchmarks and More IT Staffing Benchmarks

Apparently everyone loves IT staffing benchmarks and IT metrics so much that I am following up IT Staffing Ratios Benchmarks with some additional IT staffing benchmarks and some interesting IT budget benchmarks.

Posted in IT Financial Management, IT Performance Management | Tagged , , , | 5 Comments

Virtualization Metrics and Virtualization Benchmarks

Server virtualization metrics and virtualization benchmarks are critical to analyzing the financial and operational performance benefits from virtualization. This is especially true when you want to know if you are achieving the full ROI that virtualization offers for improved staffing … Continue reading

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