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Category Archives: IT Performance Management
IT Scorecard Shows Green While Customers Are Seeing Red
Does your IT scorecard show nothing but green while your customers are seeing red? Take a minute before you answer. Is it possible your IT scorecard is committing the classic IT sin? That is, publishing an IT scorecard that your customers don’t accept or … Continue reading
Posted in IT Performance Management
1 Comment
Enough with the IT Cowboys, Firefighters and Heroes
When will we decide as a profession that we have had enough of the IT cowboys, firefighters and heroes? Isn’t it time for the sheriff to run every last IT cowboy out of town with orders to never show their face around … Continue reading
Posted in IT Governance, IT Performance Management
Tagged CIO Career, Performance Assessment
5 Comments
Law of Diminishing Returns in IT
The law of diminishing returns may be one of the most important ‘laws’ for CIO’s to understand and apply in nearly every decision making situation. CIO’s often use a number of shorthand adaptations of the law of diminishing returns such as … Continue reading
Big Data or Big Problems
Before you start planning for your big data requirements and asking for a big data budget, make sure what you think is big data isn’t really just big problems. That’s my best advise from a more enlightened perspective on how … Continue reading
Posted in IT Performance Management
Tagged Application, Business Intelligence, ITIL, Performance Assessment
Comments Off on Big Data or Big Problems
Capacity Planning Maturity Pipe Dream
Capacity planning maturity seems like it must be a pipe dream for the majority of IT departments. Unlike other process maturity questions, when it comes to capacity planning process maturity, I am wondering if thinking in terms of levels even … Continue reading
Posted in CIO Job, IT Financial Management, IT Performance Management
Tagged IT Finance, IT Planning, ITIL, ITSM, Purchasing
1 Comment
IT Budget Benchmarks and More IT Staffing Benchmarks
Apparently everyone loves IT staffing benchmarks and IT metrics so much that I am following up IT Staffing Ratios Benchmarks with some additional IT staffing benchmarks and some interesting IT budget benchmarks.
Virtualization Metrics and Virtualization Benchmarks
Server virtualization metrics and virtualization benchmarks are critical to analyzing the financial and operational performance benefits from virtualization. This is especially true when you want to know if you are achieving the full ROI that virtualization offers for improved staffing … Continue reading
