Category Archives: IT Outsourcing

As a subset of Technology Risk Management, IT Outsourcing which is also called IT Managed Services, deals with issues, risks and strategies related to IT outsourcing and IT managed services. Topics are presented primarily from the customer side of the table with some attention paid to the provider side. Contracting, vendor management, service management and sound methods for administering the contracts are covered.

Book Review: Ethics in IT Outsourcing

Ethics in IT Outsourcing by Tandy Gold is a surprisingly great read on the ethics in IT outsourcing as well as IT ethics and business ethics more generally. The reason it was a surprise is that the Gold tackles the … Continue reading

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10 Tips for Successful IT Outsourcing

Successful IT outsourcing requires a basic plan to deal with outsourcing vendors wanting to raise prices and renegotiate contracts in 2012. That doesn’t mean you need some fancy planning process or a costly vendor negotiation strategy. You simply need to gather … Continue reading

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2012 IT Outsourcing Trends: Some Good, Some Bad

The 2012 IT outsourcing trends will include some good news for CIO’s and some bad, even for CIO’s not currently using IT outsourcing. The 2012 IT outsourcing trends reflect an updated business strategy for the IT outsourcing and managed services … Continue reading

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Book Review Web-Based and Traditional Outsourcing

Web-Based and Traditional Outsourcing by Vivek Sharma and Varun Sharma published by Infosys and CRC Press far exceeded my expectations and is definitely a recommended read for nearly all managers, but especially those in procurement, product development, IT, and anyone working … Continue reading

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SSAE 16 Audit: Which Vendors Should Provide SSAE 16 Audit Reports

Understanding the new SSAE 16 audit will help CIO’s and IT managers know when to obtain an SSAE 16 audit report from individual service providers. That is also true for functional managers who might go directly to the cloud for … Continue reading

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Creating a Vendor Management Policy

Creating a vendor management policy is an essential part of an effective IT risk management plan. A vendor management policy is also a requirement under several regulatory compliance models which affect colleges and universities in addition to corporations.

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Help Desk Outsourcing Companies Playing with Fire

Help Desk outsourcing companies serving higher education continue to play with fire without regard for their client’s CIO’s getting burned let alone the needs of their client’s customers – the students. The help desk outsourcing companies are continuing their practice of delaying … Continue reading

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