Category Archives: IT Outsourcing

As a subset of Technology Risk Management, IT Outsourcing which is also called IT Managed Services, deals with issues, risks and strategies related to IT outsourcing and IT managed services. Topics are presented primarily from the customer side of the table with some attention paid to the provider side. Contracting, vendor management, service management and sound methods for administering the contracts are covered.

SSAE 16 Replaces SAS70

SSAE No. 16 officially replaced SAS70 this summer as the audit standard for service companies. CIO’s must understand how to use the SSAE 16 standard with their IT service providers. That would include understanding the important differences of the SSAE 16 vs. … Continue reading

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Why Outsourcing Fails (Part 2): Pricing, Staff Augmentation, ECFs and More

Why IT outsourcing fails includes a wide variety of reasons. As I described in Part 1 of Why Outsourcing Fails, industry research points to the IT outsourcing recipient’s IT maturity and IT capability as the dominate factors. But failure, even … Continue reading

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Why Outsourcing Fails (Part 1): Capability and Maturity

The IT outsourcing recipient’s IT maturity or what can be thought of as their readiness for IT outsourcing has been found to be the most significant factor in IT outsourcing failures. Combined with an IT outsourcing recipient’s IT capability and … Continue reading

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6 Models for Outsourcing

Choosing the right IT outsourcing model for your situation is not always easy. A great deal of what we understand about IT outsourcing models comes from the work of Feeny-Lacity-Willcocks. Their pioneering work goes back many years and  serves as … Continue reading

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10 Drivers of Outsourcing

Experience shows IT outsourcing works best when the correct work is outsourced to the correct people and that the agreement is managed in the correct way.  For IT outsourcing to be successful the sourcing recipient’s management must have a clear … Continue reading

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Outsourcing v3.0 – The Era of the Cloud

IT outsourcing arrangements are now sufficiently common that their relative strengths and weaknesses are fairly well understood.  The model of IT outsourcing has also evolved over the years and is now accelerating down the most exciting path ever. Legacy of … Continue reading

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Is Cloud Computing Outsourcing?

Is cloud computing just another way of saying cloud outsourcing? No, not for the majority of examples but there are some interesting exceptions. But let’s not get ahead of ourselves. This is perhaps one of the most popular and heated … Continue reading

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