Tag Archives: ITIL

Big Data or Big Problems

Before you start planning for your big data requirements and asking for a big data budget, make sure what you think is big data isn’t really just big problems. That’s my best advise from a more enlightened perspective on how … Continue reading

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Capacity Planning Maturity Pipe Dream

Capacity planning maturity seems like it must be a pipe dream for the majority of IT departments. Unlike other process maturity questions, when it comes to capacity planning process maturity, I am wondering if thinking in terms of levels even … Continue reading

Posted in CIO Job, IT Financial Management, IT Performance Management | Tagged , , , , | 1 Comment

Creating a Customer Centric IT Organization Chart

The IT organization chart is much more than the IT organization structure or the IT operating model it symbolizes it is also a communication tool. The IT organization chart is an expression of the CIO’s values and orientation as the … Continue reading

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Developing an IT Policy Framework

Developing an IT policy framework is the only way to have an effective IT policy model for operations and compliance. In fact, before you do any IT policy work, you should devote some time to defining your enterprise policy framework … Continue reading

Posted in IT Governance | Tagged , , , , | 1 Comment

IT Governance and the LMS – Who Owns Your LMS

IT Governance and the LMS – Who Owns Your LMS continues an explanation of IT Governance using a scenario involving an LMS. That scenario was presented in the first post IT Governance and the LMS – Principles of IT Governance. … Continue reading

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Planning the SLM Framework

What is SLM? Service level management, or SLM, is the set of operational and administrative processes which monitor and control the quality and effectiveness of IT services and support. Most often SLM is connected to ITIL and ITSM and includes … Continue reading

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Developing the SLA

What is an SLA? An SLA, or service level agreement, is most often that portion of a formal IT services contract that defines the characteristics and level of the IT services and support to be provided along with any financial … Continue reading

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